+81(0)261-72-4636
hakubarengatei@gmail.com

Check-in: 3:00 p.m.
Check-out time: 10:00 a.m.

Early arrival is possible, but may not be accepted depending on circumstances. （Late night and early morning check-in is also available.)

Late night/early morning check-in is also available, although the front desk is open until 10pm.

Late check-in and early check-out are also available. (Charges apply. 1,100 yen per person.) This is popular with guests who like to relax in the morning.

Front desk

We accept cash only for reservations made through travel websites.
If you wish to make a cashless payment, you can only make a reservation through our official website or directly by phone.

Payment for all accommodation reservations can only be made through the official website or directly by phone.
Local option sales at the hotel are cash only (summer and winter mountain lift tickets, lodging discounted activities, breakfast box lunch delivery).

The following payment methods are accepted for souvenirs sold at the hotel.
Credit cards (VISA, Master, Amex, JCB, Diners, Ginling, Discover)
Contactless payment (Apple Pay, ID, Quick Pay Plus, VISA, Master, JCB, Amex)
Transportation e-money (except PiTaPa)
Code payment (Alipay, d-payment, paypay, line pay, au pay, Melpay)

7 days prior: 25% of the room rate
1 day prior: 50% of the room rate
Same day: 80% of the room charge
Cancellation without notice: 100% of the room charge

1,100 yen per night per room will be charged for floor heating in winter only. 330 yen per person per night for dormitory rooms (for all stays from November to May GW. Outside of this period, if the temperature is low and heating is required, you will be charged).

For children between 3 years old and elementary school students, the rate is 70% of the adult rate, and for children between 0 and 2 years old, there is a facility use fee of 1,100 yen.

Children from 3 years old to elementary school students are included in the calculation of the number of persons per room. (Not applicable to the plan with quo card only)

The day before holidays and during peak season, additional charges will be applied. For more details, please refer to the room availability calendar.

Single occupancy on the day before holidays, during peak season, and in January and February is available from one month prior to the date of stay.

Single rooms booked more than one month in advance and during peak season will be placed on a waiting list in the order of receipt.

We will reply to you by e-mail to let you know if we can get your room when the reservation limit is released.

+In addition to single rooms, double rooms can be booked up to one month in advance during the top season at the rate of 1,500 yen. (Reservations for three or more people can be made up to one year in advance.)

Reservations made through the Renga-tei website can be paid by credit card.

The following options can be added to all accommodation plans. (Multiple options are available).
The following options are available for all plans.

Breakfast box lunch (closed on Tuesdays, some days not available)
Ekoland shopping ticket (can be used for dinner or souvenirs of your choice)
Renga-tei Private Garden (July to September)
Lion Adventure Lodging Discount Package
Winter lift tickets for Happo One, Goryu & 47 Shukubari ski resorts
Summer lift tickets for Happo One, Goryu & 47

Only dormitory accommodation plan is dormitory room.

Reservations are accepted from one year prior to the date of your stay. (except single)

We will start accepting reservations one month prior to the date of stay for the peak season and all dates in January and February when the rate is +500yen +1,000yen +1,500yen for single reservations only.

During the top season of +1,500 yen, reservations for single and double occupancy are limited to one month in advance. (Reservations for three or more people can be made up to one year in advance.) During the peak season, single reservations made more than one month in advance will be placed on a waiting list in the order of receipt. We will reply to you by e-mail to let you know if the room is available when the reservation limit is released.

Q. Can I smoke inside the hotel? Are there any non-smoking rooms?
A. Smoking is not allowed in the hotel. Please smoke on the bench at the entrance or in the private garden where there are ashtrays.

Q. Can I use the Internet?
A. WI-FI is available in the hotel free of charge. We do not have computers for rent or installation, so please bring your own. If you forget to bring your smartphone charger, there is a shared charging cable available in the fireplace area.

Q. Where is the parking lot? Is it free of charge?
A. Parking is free on site. The parking lot is not very large, so if you are coming in a group, please try to share a car and reduce the number of cars.

Q. Can I check in late at night or early in the morning?
A. Yes, you can. The front desk is open from 7:30 to 10:00 and from 15:00 to 22:00, but check-in is possible. You can enter the room after being guided by the information board, but please check in the next morning during the front desk business hours.

Q. Can I check in before 3:00 p.m. or check out after 10:00 a.m.?
A. We may not be able to accept your check-in before 15:00 or check-out after 10:00 depending on the availability of the room. Even if we can accommodate you, we will charge a flat rate of 1,100 yen per person.

Q. Can I leave my luggage with you before check-in or after check-out? Can I change my clothes?
A. You can rent a room in front of the fireplace in the common space. Please note that we cannot guarantee that the fireplace will be locked.

Q. Do you have discount coupons for ski resorts?
A. You can purchase discount coupons for Happo One and Hakuba 47. Please inquire at the front desk. Discount tickets for other ski resorts can be obtained from here.

Q. Do you have discount coupons for ski equipment rental?
A. Yes, we do. Please see the front desk or this page for the discount rates and locations of two stores within a two-minute walk.

Q. Is there an ATM nearby?
A. Please use the nearest Lawson or Seven Eleven. There are no ATMs at the Yamazaki Shop.

Q. I want to send a package.
A. Yes, you can. Please write the date of your stay and the name of the person making the reservation on the packing slip. There are also pre-addressed return shipping slips available in your room.

Q. Can I bring my own cooking utensils (gas burner, rice cooker, etc.)?
A. No, we do not. We have toasters, microwaves, and coffee machines available in the lobby.

Q. Is it possible to have a meal plan?
A. For an additional fee of 550 yen per breakfast box lunch, you can order a box lunch by 9:00 p.m. the day before and have it delivered the next morning between 7:30 a.m. and 9:00 a.m. (closed on Tuesdays). This is an option.
The hotel does not have a cafeteria. We do not have a cafeteria in the hotel, so we can either deliver food to your room or provide food in cooperation with nearby restaurants, but we have a lot of experience with this.
If you have a specific budget in mind, please feel free to contact us so that we can make arrangements to keep you within your budget.

Q. I would like to use the hotel for two days before and after climbing.
A. No, you cannot. In this case, you will need to book the 1 night plan twice, or take the extra day as part of the continuous stay plan.

Q. Do you provide transportation to and from the station, bus terminal, and ski resorts?
A. No, we do not. The area next to Renga-tei is the Hakuba Base Camp, where the village shuttle bus stops, so please take the bus or a cab.

Q. Is it possible to visit with a group bus?
A. Yes, depending on the season and the type of bus. Please consult with us.

Q. Do you accept cashless payment?
A. We accept various credit cards, electronic money, and QR payments (Paypay, Melpay, d-payment, Line Pay, au Pay).

Q. How many days in advance can I reserve a room?
A. Reservations for two or more people per room can be made up to one year in advance. (Days with availability calendar + 1,500 yen are for reservations of 3 or more people.)

Q. Is there a cancellation fee? What is the payment method?
A. The cancellation policy will be calculated from the total room charge. Payment can be made by credit card or bank transfer. If you wish to pay by bank transfer, please contact us so we can provide you with the account information.

Q. Can I drink the tap water in my room?
A. Yes, you can drink the tap water in Hakuba!

Q. How often do you clean the rooms?
A. If you stay more than 6 nights, we will clean the room every 5 nights.

Q. Are pets allowed to stay?
A. We are sorry, but no pets are allowed.